RAND Hospital Data Terms and Conditions of Use and Privacy Policy

1. General Information and Agreement.

The RAND Hospital Data subscription-based service is provided by RAND. By signing the RAND Hospital Data order form, you agree to the terms and conditions of this Agreement, which includes the license to use RAND Hospital Data and a disclaimer of warranty. Further, you agree to use RAND Hospital Data in a manner consistent with this Agreement and with any and all applicable laws and regulations.

2. License to Use RAND Hospital Data.

Subject to the terms and conditions of this Agreement, the subscriber(s) will have a nonexclusive, nontransferable, nonassignable license to use RAND Hospital Data. The use of any software or documentation related thereto are licensed, not sold, to the subscriber(s) for use only under the terms of the license contained therein, and RAND reserves any rights not expressly granted. A license to one individual subscriber is personal to that subscriber. A license to more than one subscriber is a site license for the number of paid subscribers for that site.

3. Proprietary Rights of RAND.

All right, title and interest in RAND Hospital Data and the materials included therewith belong to RAND, except to the extent that third parties whose materials are made available via RAND Hospital Data possess copyright or other proprietary interests in such materials. You will not, by virtue of this Agreement, acquire any proprietary interest in RAND Hospital Data or any materials included therewith or accessed thereby. If you reproduce or distribute any content from RAND Hospital Data, you must identify RAND Hospital Data as the source.

4. Limitations on Use.

You agree not to modify, adapt, translate, rent, lease, loan, sell for profit, or create derivative works based upon RAND Hospital Data without the written consent of RAND. You are solely responsible for your content. RAND reserves the right to take any actions that RAND deems necessary or desirable, including without limitation immediately terminating your access rights to RAND Hospital Data, if RAND believes that your content or materials or use of RAND Hospital Data, either alone or in connection with the products or services of others, exceeds any of the limitations in this paragraph 4. Such actions include but are not limited to terminating your service.

5. Limitations on Number of Users and Account Usage.

The number of subscribers to your account is limited to the number specified on the RAND Hospital Data Order Form or otherwise agreed to by RAND. You may not transfer your RAND Hospital Data accounts to anyone and you may not share them with anyone not included in the site license. You may not disclose your password to third parties.

6. Purchases and Payment

We accept the following forms of payment:

• PayPal
• Purchase Order

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information – including email address, payment method, and payment card expiration date – so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by RAND. We may change prices at any time. All payments shall be in US dollars.

You agree to pay all charges at the prices then in effect for your purchases and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

7. User Registration

You will be required to create a registered user account to use RAND Hospital Data services. You agree to keep your password confidential and will be responsible for all uses of your account and password. We reserve the right to remove, reclaim, or change a username you select if it is determined – at RAND’s sole discretion – that the username is inappropriate, obscene, or otherwise objectionable.

8. Subscriptions

Your subscription to RAND Hospital Data is set to automatically renew annually, on the anniversary of your subscription start date. Unless you cancel your subscription before the next renewal date, your account will be charged the applicable subscription fee for the subsequent year.

9. Cancellation Before Renewal

You may cancel your subscription at any time before the next charge date to avoid being billed for the next term.

To cancel, you must:

• Log into your account and navigate to the "Subscription" section.
• Click "Cancel Subscription" and follow the prompts to confirm.
• Alternatively, you can contact HospitalData@rand.org to request cancellation. Please allow up to 3-5 business days for processing.

10. Refund Policy

All subscription charges are non-refundable once the payment has been processed. This includes charges for subscription renewals. If you cancel after the renewal charge has been made, your subscription will remain active for the remainder of the billing period, but no refunds will be issued.

11. Privacy.

Privacy issues are important to RAND. We instruct our employees to keep your information private. For purposes of providing quality service, informing you about new products or services, inquiring about your account status, or conducting business surveys or contests, we may collect and store information about our relationship with you. We will not sell, rent, or furnish your name or specific information regarding you to any third party, except as required by law. We may provide advertisers or others with aggregate information about our subscribers and business. For further information about data we collect and store, please see the privacy notice, which we incorporate here by reference, that is posted on our web site and that may be revised from time to time.

12. Service, Remedy, and Limitation on Remedy.

In the event that RAND Hospital Data service is interrupted or you experience some other difficulty with your service attributable to RAND Hospital Data, you may call the phone number printed on the applicable RAND Hospital Data documentation or available on our web site. RAND shall endeavor to correct problems attributable in its judgment to RAND Hospital Data as soon as reasonably possible. The foregoing sets forth your sole and exclusive remedy.

13. Disclaimer of Warranty.

RAND Hospital Data is made available on an “as is” basis without warranties of any kind. RAND hereby expressly disclaims any warranties of any kind, whether express or implied, including without limitation the warranties of non-infringement, merchantability, and fitness for a particular purpose.RAND offers no warranties, express or implied, regarding the accuracy, sufficiency or suitability of RAND Hospital Data or the content of any information accessed via RAND Hospital Data. You have the sole responsibility for inspecting and testing all services and content to your satisfaction before using them. RAND makes no warranties or representations whatsoever regarding any goods or services or information provided by any third parties pursuant to your use of RAND Hospital Data and RAND shall not be a party to such transactions or be liable for any costs or damages arising out of either directly or indirectly, the actions or inactions of such third parties.

14. Limitation of Liability.

(a) Without limiting the generality of the foregoing Sections 7 and 8, RAND shall not be liable for any loss, injury, claim, liability or damage of any kind resulting in any way from (i) your use of RAND Hospital Data or (ii) the information or content of materials included with or accessed via use of RAND Hospital Data. (b) In no event shall RAND be liable to you or an third party for any consequential, exemplary, or incidental damages, including but not limited to any lost profits, data, savings, or revenues, arising out of or in connection with this agreement, whether under tort, contract, or other theories of recovery, even if RAND has been advised of the possibility of such damages. (c) In no event shall RAND be liable to you or any third party for any amount in excess of the subscription price actually paid by you for the most recent year of service, whether under tort, contract, or other theories of recovery.

15. Term.

This agreement shall be effective as of the date on which RAND receives this RAND Hospital Data Order Form for a period of one year.

16. Termination.

RAND reserves the right, in its sole discretion, immediately, without notice, and with or without cause to suspend or terminate your access to and use of RAND Hospital Data and to delete all information related to your RAND Hospital Data account upon any breach of the terms and conditions hereby by you. Either you or RAND may terminate this Agreement at any time without cause by sending notice to the other party.

17. Effect of Termination.

Sections 3, 4, 5, 8, 9, 10, 11, 12, 14, 15, 20, and 21 shall survive termination or expiration of this Agreement.

18. U.S. Government End Users.

RAND Hospital Data is a “commercial item ” as that term is defined at 48 C.F.R. 2.101, consisting of “commercial computer software” and “commercial computer software documentation”, as such terms are used in 48 C.F.R. 12.212 and is provided to the U.S. Government only as a commercial end item. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end users acquire a license to RAND Hospital Data with only those rights set forth herein.

19. Choice of Law and Forum.

This Agreement shall be deemed to have been entered into and shall be interpreted and governed in all respects by the laws of the State of California. Any claim under or related to this agreement shall be brought in a court of competent jurisdiction, federal or state, in California, and in no other jurisdiction.

20. Modification by RAND.

Upon delivery of e-mail or other written notice, RAND may modify this Agreement. Without prior notice, RAND, in its sole discretion, may discontinue or revise any aspects of RAND Hospital Data, except for price during the term.

21. Notices.

Except as set forth in Section 11, any notice, demand, request or consent required or permitted hereunder shall be in writing and shall be given by certified mail, return receipt requested, or via express courier, to your last known address or to RAND at 1776 Main Street, P.O. Box 2138, Santa Monica, CA 90407-2138, or at such other RAND address as RAND may provide from time to time.

22. Severability.

Should any provision of this Agreement be held by a court to be illegal, invalid or unenforceable, the legality, validity, and enforceability of the remaining provisions of this Agreement shall not be affected or impaired thereby.

23. Nonwaiver.

The failure of any party to enforce any of the terms or conditions of this Agreement, unless waived in writing, shall not constitute a waiver of that party's right to enforce each and every term and condition of this Agreement.

24. Information.

The services hereunder are offered by RAND, a California nonprofit corporation, located at 1776 Main Street, P.O. Box 2138, Santa Monica, CA 90407-2138 and reachable at (310) 393-0411. The Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs may be contacted in writing at 1020 N Street #501, Sacramento, CA 95814, or by telephone at (916) 445-1254.

25. Order of Precedence.

In the event of conflict between the provisions of this agreement and the RAND Hospital Data Order Form, the following descending order of precedence shall be observed: (a) the RAND Hospital Data Terms and Conditions of Use; and (b) the RAND Hospital Data Order Form.

26. Entire Agreement.

These terms and conditions and any RAND Hospital Data Order Form you have submitted to RAND shall collectively constitute the entire agreement between RAND and you with respect to the subject matter hereof. This Agreement supersedes all prior discussions, negotiations, or representations by the parties.